A little help, right here.
Get help with your account and the platform, so you can get back to the work you love.
Platform support
Something not working as expected? Share what happened and we’ll help you find the next step.
Connecting you to platform support.
Help with your photography
For session plans, photo selections or delivery details, contact your photographer through your client portal.
Before you reach out
What should I include when reporting a problem?
Tell us what you were trying to do, the page you were on and what happened instead. Include the invoice or booking reference if you have one, plus a screenshot of any error.
Who can help with a session or photo delivery?
Your photographer manages your session, package and photo delivery. Use your client portal to reach them. Platform support can help if you cannot access your account or something on Fovea is not working.
What information should I keep private?
Never share your password, sign-in codes or full payment card details in a support conversation. We can look into an issue using its reference number.